Dan Swanson
About Dan Swanson
Dan Swanson is a Senior Product Manager at Expedia with extensive experience in customer experience and process management roles across various companies.
Current Title and Role
Dan Swanson serves as a Senior Product Manager at Expedia. Based in Bellevue, WA, he has held this position since 2013. His responsibilities include overseeing product development, focusing on delivering innovative solutions that enhance customer experience.
Professional Experience at Expedia
Before his current role, Dan Swanson worked as a Senior Business Analyst at Expedia from 2011 to 2013. During his tenure, he implemented digital customer service channels like Facebook Messenger, Twitter, LINE, and WeChat. He also developed agent tool features used by over 10,000 Global Customer Operations agents worldwide, significantly improving operational efficiency.
Previous Roles at T-Mobile
Dan Swanson has held various positions at T-Mobile, including Customer Experience Manager from 2009 to 2011 and Senior Process Analyst from 2006 to 2009. He drove the development of QuikView, a simplified user interface used by 30,000 frontline Care and Retail representatives, enhancing service delivery and user experience.
Early Career and Roles
Dan Swanson's early career included roles at Orbitz Worldwide, E-Travel Experts, and American Express Financial Advisors. Positions ranged from Customer Relations Specialist to Process Consultant. These roles provided him a solid foundation in customer experience and operations management.
Educational Background
Dan Swanson holds a Bachelor of Arts in Psychology from St. John's University, where he studied from 1993 to 1997. His background in psychology contributes to his expertise in understanding customer behavior and improving user experiences in his professional roles.