Daniel Anderson
About Daniel Anderson
Daniel Anderson is the Customer Ops Manager - Quality and Optimization at Expedia, Inc., with extensive experience in quality assurance and customer service optimization.
Current Title and Role at Expedia, Inc.
Daniel Anderson currently holds the title of Customer Ops Manager - Quality and Optimization at Expedia, Inc. He has been in this role since 2013, based in Seattle, Washington, United States. In this position, he focuses on optimizing customer operations processes and enhancing the quality of customer service across Expedia's diverse brand portfolio.
Previous Experience at Egencia, an Expedia Company
Prior to his current role, Daniel worked at Egencia, an Expedia Company, from 2011 to 2013. Serving as the Quality Manager and Team Lead in Bellevue, Washington, he was instrumental in managing and improving quality assurance processes within the company.
Experience at Tata Business Support Services
Daniel has significant experience from his tenure at Tata Business Support Services. He served as Team Leader, Quality Assurance from 2009 to 2011, and as a Quality Assurance Analyst from 2006 to 2008 in India. In these roles, he developed expertise in quality management and team leadership, laying the foundation for his later responsibilities.
Contributions to Expedia's Customer Service
During his tenure at Expedia, Daniel has been involved in optimizing customer operations processes. His work has contributed to the company's reputation as one of the world's largest travel platforms. His role has spanned across brands such as Expedia.com, Hotels.com, and Travelocity, focusing on improving customer service quality.
Impact on the Travel Industry
Daniel has been part of the Expedia team amid significant growth and innovation in the travel industry. His contributions in customer operations and quality optimization have supported Expedia's position in the market, helping to enhance the travel experience for customers worldwide.