Dev Kant Mishra
About Dev Kant Mishra
Dev Kant Mishra is the Director of Technical Operations at American Express Global Business Travel and Expedia Group, with extensive experience in IT service management and project delivery.
Title
Dev Kant Mishra currently holds the position of Director Of Technical Operations. He is engaged with American Express Global Business Travel and Expedia Group in this capacity, contributing significantly to the companies' operational efficacies.
Current Positions and Workplace
Dev Kant Mishra is presently functioning as Director Of Technical Operations at American Express Global Business Travel since 2021, based in Gurugram, Haryana, India. Concurrently, he has been serving as Director Of Technical Operations at Expedia Group since 2015, also in Gurugram, Haryana, India. His roles demonstrate his ability to manage and oversee technical operations across major organizations.
Past Work Experience
Previously, Dev Kant Mishra held various management roles in leading organizations. From 2014 to 2015, he worked as Program Manager at Sapient Consulting in Gurgaon, Haryana. Prior to that, he was a Process Manager, Service Management at IBM India Pvt Ltd from 2013 to 2014 in Noida. His career began at Cognizant, where he served as Associate Operations Manager from 2005 to 2013 in Gurgaon, Haryana.
Education and Expertise
Dev Kant Mishra completed his Bachelor of Technology (B.Tech.) in Chemical Engineering from Malviya National Institute of Technology, Jaipur, spanning from 2001 to 2005. Earlier, he studied Mathematics at Bal Vidyalaya Kota and acquired his Senior Higher Secondary credentials from 1993 to 2000. His professional expertise includes managing ITIL processes, particularly incident management, enabling him to make necessary amendments to project-specific processes.
Project Management and Responsibilities
In his professional trajectory, Dev Kant Mishra has been responsible for several key tasks. He acts as a primary interface to ABN AMRO account managers and IBM service managers, focusing on project updates and feedback to address and improve project gaps. Additionally, he maintains SLAs for vendors by conducting regular meetings and follow-ups and ensures that IBM does not incur penalties by adhering to all SLAs. His role includes engaging and managing technical resources to deliver project plans across different geographical teams.