Diego Garay Alatrista
About Diego Garay Alatrista
Diego Garay Alatrista is the Global Customer Operations Manager at Expedia, Inc., with extensive experience in customer operations and management roles across various companies and countries.
Current Role at Expedia, Inc.
Diego Garay Alatrista is currently serving as the Global Customer Operations Manager at Expedia, Inc. since 2018. Based in Seattle, Washington, United States, he oversees global customer operations, implementing strategies to streamline processes and enhance customer satisfaction.
Previous Positions at Expedia, Inc.
Before his current role, Diego held various key positions at Expedia, Inc. He worked as the Customer Operations Manager EMEA from 2017 to 2018 and prior to that, served as the Continuous Improvement Manager - Customer Operations EMEA from 2015 to 2017. His roles involved optimizing customer service operations and leading improvement initiatives in the EMEA region.
Early Career in Customer Service and Marketing
Diego's early career included roles at Auto Escape and Cardelmar, where he focused on service delivery management and customer care. At Auto Escape, he served as a Service Delivery Manager from 2013 to 2015 in France. He was a Customer Care Team Leader at Cardelmar from 2011 to 2013 and a Junior Online Marketing and Sales Manager from 2007 to 2012, both positions based in Hamburg, Germany.
Educational Background
Diego Garay Alatrista holds a Master of Business Administration (MBA) from IE Law School, completed in 2018. He also studied at several prestigious institutions including the University of Hamburg, where he pursued Business Administration, Marketing, Management, and Sociology from 1970 to 2014, and the Universidad De San Martín De Porres where he earned a Bachelor of Arts in Tourism and Hotel Management.