Edrie Deada
About Edrie Deada
Edrie Deada is the Global Customer Operations, Asia Pacific Partner Operations Head at Expedia, Inc., with over 14 years of experience in the Global BPO industry.
Title
Edrie Deada holds the position of Global Customer Operations, Asia Pacific Partner Operations Head at Expedia, Inc. In this role, Edrie oversees the strategic direction and operations for partner services across the Asia Pacific region.
Education and Expertise
Edrie Deada completed a BA in Development Studies from De La Salle University, where he studied from 1998 to 2001. He also attended St. Paul College, Pasig, from 1987 to 1998. With over 14 years of experience in the Global BPO industry, Edrie possess demonstrated expertise in call center operations, recruitment, staffing, training and development, budgeting, and program management.
Professional Background
Since 2014, Edrie Deada has been serving as the Global Customer Operations, Asia Pacific Partner Operations Head at Expedia, Inc. His responsibilities include oversight of contractual governance and management within the Asia Pacific region, ensuring operational efficiency and partner satisfaction.
Industry Experience
Edrie Deada brings over 14 years of experience in the Global BPO industry. His career has centered on call center operations with significant involvement in recruitment, staffing, training and development, budgeting, and program management. This extensive experience underscores his proficiency in managing and optimizing customer service processes.