Emilie A.
About Emilie A.
Emilie A. is an Onboarding Specialist at Vrbo with extensive experience in customer service and programmatic industries, working across French, UK, and Spanish markets.
Current Role at Vrbo
Emilie A. is currently working at Vrbo as an Onboarding Specialist for the French, UK, and Spanish markets. She has been in this position since 2021 and is based in Madrid, Spain. In this role, she utilizes her multilingual skills and extensive background in customer service to facilitate the onboarding process for new clients.
Previous Experience at Vrbo
Prior to her current role, Emilie worked at Vrbo in several capacities, beginning as a Customer Service Representative for the French market from 2018 to 2020. She then transitioned to a Product Support Associate for the French, UK, and Spanish markets from 2020 to 2021. These roles enabled her to deepen her expertise in customer service and support within a dynamic, multinational environment.
Experience in Customer Service and Tourism
Emilie has a robust history of roles in customer service and the tourism industry. She served as a Receptionist at Ibis in Marseille in 2007 and as a Customer Service Advisor at SFR from 2008 to 2010. Additionally, she was a Supervisor at DIM T and held various management positions at Paris Grill in London. Her early experiences laid a solid foundation in client-facing roles and hospitality management.
Educational Background
Emilie studied at the University of Westminster. She also attended Ecole Internationale Tunon in France, where she studied Tourism and obtained a Diploma of Receptionist, and Lycée Perier, where she achieved GCSE A-Levels in Science Technologie Tertiaire Option Administration et Comptabilité. Additionally, she completed training at Reception Academy in Opera PMS V5 Full Service.
Multilingual Capabilities
Fluent in both French and English, Emilie has demonstrated her ability to work effectively in multilingual environments. Her career has involved handling key markets including France, the UK, and Spain, indicating her proficiency in engaging with diverse client bases and her adaptability to various cultural contexts.