Francis R.
About Francis R.
Francis R. is a Desktop Support Specialist at Expedia Group with extensive experience in IT support and administration, specializing in tech asset deployment and user support.
Title
Francis R. currently holds the position of Desktop Support Specialist at the Expedia Group. His responsibilities include providing face-to-face user support and moderating executive events with AV support.
Professional Background
Francis R. has an extensive background in IT and tech support, having worked in various roles over the years. Notably, he served as a System Administrator at Produban and a Hardware Technician at C3i Healthcare Connections. Previously, he interned as a Jr. Software Engineer at the NYC Department of Environmental Protection and worked as an IT Consultant and Computer Technician at Verizon/FireDog - Dell - HP AVSAT, INC. He also held multiple positions at FixUrPc.Inc, USTA, Champion Learning Center, and NYC Department of Design and Construction.
Education and Expertise
Francis R. earned an Associate’s Degree in Computer Science from Kingsborough Community College. He also studied Architecture at CUNY New York City College of Technology. His technical skills include expertise in managing JAMF MDM deployments, Azure management, and proficiency with Cisco devices. He is well-versed in both Mac and Windows OS environments.
Roles and Responsibilities
In his role at Expedia Group, Francis R. specializes in the deployment of tech assets and offers IT companionship to new hires. He also acts as a local business liaison with stakeholders regarding IT infrastructure and future projects.