Jessica Zhou
About Jessica Zhou
Jessica Zhou is the Manager of Lodging Operations for North East Asia at Expedia Group, with extensive experience in the travel and technology industry.
Title
Jessica Zhou currently serves as the Manager, Lodging Operations for North East Asia at Expedia Group. Her responsibilities in this role include overseeing lodging operations in the region to ensure smooth operational workflows and strategic alignment.
Company
Jessica Zhou is employed at Expedia Group, a global travel technology company that facilitates travel for leisure and business consumers. Her tenure with the company has seen her progress through multiple roles, highlighting her commitment and expertise in the travel and hospitality sector.
Professional Experience at Expedia Group
Jessica Zhou's journey at Expedia Group began as the Lead of Hotel Support for Greater China in 2017. She was then promoted to Supervisor of Market Operations for Mainland China, Hong Kong, and Macau, a role she held for five years. As of 2023, she has taken on the position of Manager, Lodging Operations - North East Asia, based in Selangor, Malaysia. Her various roles at Expedia highlight her extensive experience and skill in managing operations and support functions within the travel sector.
Previous Roles in Hospitality
Before joining Expedia Group, Jessica Zhou gained substantial experience in the hospitality industry, particularly at Guoman Hotel Shanghai where she served as Assistant Operation Manager and Accounts Receivable Supervisor. She also held the position of Assistant Front Office Manager at Radiance Hotel Shanghai. These roles enabled her to develop a solid foundation in hotel management and operations.
Education and Credentials
Jessica Zhou holds a Master of Business Administration (MBA) from The University of Manchester, specializing in Business Administration and Management. She is also certified as an ACE Personal Trainer, reflecting her commitment to personal development and fitness. Her educational background is further enriched by studies in Public Relations at East China Normal University and Korean Studies at Beijing International Studies University.