Jillian Sauers
About Jillian Sauers
Jillian Sauers is a Senior Policy Enforcement Analyst at Expedia Group, specializing in risk assessment and account analysis.
Current Title
Jillian Sauers is currently holding the position of Senior Policy Enforcement Analyst in Trust and Safety at Expedia Group. She started this role in 2021. In her capacity, she is responsible for conducting virtual training sessions, special risk assessments, and processing account dismissals. Additionally, she engages in technical writing to update process articles and communication templates within the company's Knowledge Base.
Previous Roles at Expedia Group
Before her current role, Jillian Sauers served as a Policy Enforcement Analyst in Trust and Safety for two months in 2021 at Expedia Group. She was also a Customer Service Specialist from 2017 to 2021, and previously a Customer Service Representative from 2016 to 2017. During her tenure in customer service roles, she was based in Austin, Texas, and gained extensive experience supporting clients and resolving issues.
Work Experience at AT&T
Prior to joining Expedia Group, Jillian worked at AT&T as a Customer Service Representative from 2014 to 2016. Located in Austin, Texas, she developed strong customer service skills and gained experience handling a wide range of customer inquiries and resolving issues efficiently.
Education
Jillian Sauers completed her studies in Entrepreneurial and Small Business Operations at The University of Georgia, earning her degree in a one-year program from 2020 to 2021. She also studied at The University of Texas at Austin – Center for Professional Education (CPE), where she received a certificate. Additionally, she attended Allegheny College, where she studied History and achieved a Bachelor's degree. Her early education was completed at Seneca Valley High School.
Professional Expertise
Jillian specializes in risk assessment and account analysis, particularly in identifying and preventing losses from substandard partners. Her expertise extends to serving as a Subject Matter Expert in Risk and Compliance Management (RCM). Her role also involves processing account dismissals and notifying stakeholders, ensuring compliance and safety within the organization's operations.