Julie Silbar, PhD
About Julie Silbar, PhD
Julie Silbar, PhD, is the Service Delivery Quality Manager at Expedia Group, with extensive experience in call center operations, change management, and organizational effectiveness.
Title
Julie Silbar, PhD, currently holds the position of Service Delivery Quality Manager at Expedia Group. She has been in this role since 2019.
Previous Roles at American Express
Julie Silbar's tenure at American Express includes roles as an Associate Product Manager for TLS Infrastructure and Platforms in 2019, Sr. Manager of Partner Servicing in 2016-2017, and Manager of Organizational Effectiveness from 2012 to 2016. Her responsibilities spanned product management, partner servicing, and organizational effectiveness, where she contributed significantly to the company's operational success.
Consulting Analyst at Tata Consultancy Services
In 2019, Julie Silbar worked as a Consulting Analyst at Tata Consultancy Services. Her role lasted for 10 months. Her responsibilities likely included providing analytical support and consulting services, leveraging her expertise in process development and strategic accomplishment.
Experience at Red Lion Hotels
Julie Silbar held multiple positions at Red Lion Hotels between 2000 and 2012. Roles included Vice President of Hospitality Solutions, Director of Hospitality Systems and Central Reservations, and Director of Operations. Her efforts during this period were instrumental in enhancing the company’s hospitality systems and operational efficiency.
Educational Background
Julie Silbar earned her PhD from Gonzaga University between 2015 and 2021. She also achieved a Master's degree from Gonzaga University from 2007 to 2009 and a BA from Eastern Washington University from 1992 to 1996.