Kalyan Velpuri
About Kalyan Velpuri
Kalyan Velpuri is a Senior Manager in Global Customer Operations at Expedia Group, with extensive experience in business process management and customer experience.
Current Role at Expedia Group
Kalyan Velpuri serves as Senior Manager, Global Customer Operations at Expedia Group. He has held this position since 2010, managing operations from Gurgaon, India. His role involves overseeing global customer operations, implementing strategies for efficient service delivery, and collaborating with cross-functional teams to enhance product offerings.
Past Experience at GENPACT LLC
Kalyan Velpuri held various roles at GENPACT LLC. In 2010, he worked as Senior Manager - Operations for six months. Prior to this, from 2002 to 2008, he served as Training Manager, where he developed training programs and managed operational governance across delivery centers.
Previous Role at Qatar Airways
From 2008 to 2010, Kalyan Velpuri was the Training Manager for the Call Centre at Qatar Airways. In this role, he focused on developing training protocols for customer service representatives and ensuring high standards in service delivery.
Education Background
Kalyan Velpuri completed his schooling at Laxman Public School. He further pursued studies at the College of Vocational Studies in 1970. His educational background laid a foundation for his expertise in business process management and operational governance.
Expertise in Business Process Management
Kalyan Velpuri has significant expertise in setting up and scaling Business Process Management (BPM) operations to achieve sustainable and profitable business outcomes. His skills include operational governance, service delivery excellence, managing large-scale operations with multiple vendors, and handling multiple brands.
Passion for Customer Experience
Kalyan Velpuri is passionate about customer experience. He has demonstrated thought leadership in strategy and business planning aimed at enhancing customer satisfaction. His role involves cross-functional collaboration and product enhancements focused on revenue optimization.