Kelli Smith (Allred)
About Kelli Smith (Allred)
Kelli Smith (Allred) is the Director of Vendor Service and Operations at Expedia Group, with extensive experience in customer experience, program management, and consulting.
Title and Role at Expedia Group
Kelli Smith serves as the Director of Vendor Service and Operations at Expedia Group, a role she has held since 2021. Previously, she was the Senior Program Manager of Customer Experience at Expedia Group from 2018. Her responsibilities include improving operational performance through effective vendor relationship management. She focuses on enhancing both internal and external customer experiences through innovative structure and process initiatives.
Previous Experience
Kelli Smith has a diverse range of experience in major consulting and management firms. She worked at Expedia Group as the Vrbo Customer Experience Revenue Program Manager from 2016 to 2018. Prior to this, she was a Senior Manager at Jabian Consulting for a year. Additionally, Kelli held the role of Program Manager at McKinsey & Company from 2013 to 2015. Her earlier career includes positions at PwC Consulting, including as a Senior Associate and in the Washington Federal Practice.
Background in Consulting and Business Analysis
Kelli Smith has extensive experience in consulting and business analysis. From 2009 to 2010, she was a Graduate Assistant at the Enterprise Integration Lab and a Business Analyst at Manderson School of Business. She also served as Special Projects Coordinator at the National Republican Congressional Committee and as Deputy Associate Director at The White House. Kelli's diverse background in high-profile organizations has equipped her with a robust set of skills in risk management, change management, and business process improvement.
Educational Background
Kelli Smith holds an MBA in Enterprise Consulting and a Masters in Management Information Systems from the University of Alabama, Manderson Graduate School of Business, completed in 2010. She also earned a Bachelor of Science in World Business Management and Spanish from The University of Alabama. Her education has provided her with a strong foundation in both business management and technical systems, enhancing her ability to impact customer experience and operational performance effectively.
Expertise in Customer Experience and Process Improvement
Kelli Smith is skilled in creating and innovating structures and processes to enhance customer experience. She specializes in providing connected experiences for both internal and external customers. Her expertise includes lean business process design, continuous improvement, and influencing operational performance. Kelli's focus on customer experience is evident in her roles at Expedia Group, where she aims to develop and implement strategies that meet diverse customer needs while optimizing operational efficiency.