Leigh Petersen
About Leigh Petersen
Leigh Petersen is a Business Analyst specializing in Business Process Improvement and Customer Experience Operations at Expedia Group in Austin, Texas.
Current Role at Expedia Group
Leigh Petersen serves as a Business Analyst in the Business Process Improvement and Customer Experience Operations at Expedia Group. Based in Austin, Texas, Petersen has been with the company since 2019. In this role, Petersen focuses on implementing process improvements and enhancing customer experience operations. Collaborating extensively with global customer-facing teams, Petersen utilizes Kaizen techniques to drive efficiency and effectiveness.
Previous Experience at Expedia Group
Before the current role, Leigh Petersen worked as a Business Analyst in Analytics within the Global Partner Success Operations at Expedia Group from 2018 to 2019. During this tenure, Petersen focused on analyzing business data to support global partners and drive operational success. This position was also based in Austin, Texas.
Work at Harvard Business School
Leigh Petersen has held multiple roles at Harvard Business School. From 2015 to 2016, Petersen was the Interim Director of Gift Management for 10 months and also served as the Director of Prospect Development for one year during the same period. In these roles, Petersen managed gift-related processes and developed strategies for identifying potential donors.
Director Roles at Loyola University Chicago
Leigh Petersen held prominent positions at Loyola University Chicago from 2008 to 2015. Initially, Petersen served as the Assistant Director of Planned Giving for four years, focusing on donor relations and gift planning. Subsequently, Petersen was promoted to the Director of Prospect Management and Research, a role held for three years until 2015. In this position, Petersen oversaw donor prospecting activities and managed research efforts to support the university's fundraising initiatives.
Education Background
Leigh Petersen holds an MBA in Information Technology from Loyola University Chicago, completed between 2009 and 2012. Additionally, Petersen earned a Bachelor of Arts in Music Performance from Doane University, where they studied from 1998 to 2002. Petersen has also engaged in further professional development, studying at Trailhead by Salesforce, gaining knowledge in Salesforce development to support various project initiatives.