Loren Hendrickson
About Loren Hendrickson
Loren Hendrickson is the Director of Salesforce Product Management at Expedia Group, with extensive experience in CRM and business intelligence.
Professional Title and Current Role
Loren Hendrickson currently serves as the Director of Salesforce Product Management at Expedia Group. In this role, he is responsible for overseeing product management efforts related to Salesforce, driving key initiatives to improve customer experience, and ensuring team cohesion and accountability. Loren has held this position since 2020.
Experience at Expedia Group
Before becoming the Director of Salesforce Product Management, Loren Hendrickson served as the Senior Manager of Salesforce at Expedia Group from 2018 to 2020. During this time, he focused on managing Salesforce-related tasks, enhancing service processes, and serving as a key point of collaboration between business, operations, and technical teams.
Past Roles in Technology and Operations Management
Loren Hendrickson has a robust background in technology and operations management. He worked as the Operations Manager at WDIA in Seattle, WA from 2016 to 2018. Prior to that, he managed technical program managers at EMC from 2014 to 2016 and served as Principal Technical Program Manager at the same company in early 2014. His earlier roles include Sr. Business Analyst & Business Intelligence Program Manager at Isilon (EMC) from 2011 to 2014 and Salesforce.com Administrator & Reports Analyst at Isilon Systems from 2009 to 2011.
Consulting and Early Career Experience
Loren’s career also includes various consulting and management roles. He worked as a CRM Program Manager at Microsoft (Volt) from 2008 to 2009 and as a CRM Consultant from 2007 to 2008. His earlier career includes roles such as Senior Sales Coordinator & Salesforce Administrator at Jobster from 2005 to 2007 and Sales Operations Manager at Gilbert & Associates from 1991 to 2003.
Educational Background
Loren Hendrickson has a solid educational foundation that includes a Certificate in Business Intelligence from the University of Washington, obtained between 2011 and 2012. He also holds a BA in Psychology from the University of Michigan.