Nicole M. Allen
About Nicole M. Allen
Nicole M. Allen is the Director of Operational Excellence at Expedia Group, with a strong background in program management and process improvement within the technology sector.
Professional Background
Nicole M. Allen is currently the Director of Operational Excellence at Expedia Group in Seattle, Washington, a role she has held since 2018. Before joining Expedia Group, she served as the International Affairs Program Director at the National Guard Bureau for three years from 2015 to 2018. Her experience also includes roles as a Sr. Product Manager at Amazon from 2014 to 2015, Sr. Manager of Customer Insights & Business Intelligence at Acer from 2009 to 2014, and Sr. Manager of Contact Center Operations, Tools & Technology at Gateway from 1993 to 2009. Nicole is also currently working with the Air National Guard in various capacities, including as a Munitions Maintenance Superintendent, Wing First Sergeant, KC135 Crew Chief, and F16 Weapons Specialist.
Education and Expertise
Nicole M. Allen studied Management and Leadership at Briar Cliff University, earning a Master of Arts (M.A.) degree between 2016 and 2018. She also completed a NATO Orientation course at NATO School Oberammergau in 2017. Additionally, she holds an Associate of Science (A.S.) degree in Human Resources Management from the Community College of the Air Force, obtained between 2015 and 2017. Her educational background also includes a Bachelor of Science (B.S.) in Business Administration from Morningside College, completed from 2003 to 2007, and a High School Diploma from South Sioux City Senior High School.
Operational Excellence at Expedia Group
In her role as Director of Operational Excellence at Expedia Group since 2018, Nicole M. Allen is responsible for leading initiatives that enhance operational efficiencies and streamline business processes. Her expertise in program management within complex environments has been crucial to delivering significant results in the organization, aligning strategic planning processes with overarching business objectives.
Roles in the Air National Guard
Nicole M. Allen has an extensive career with the Air National Guard, serving in multiple roles including Munitions Maintenance Superintendent, Wing First Sergeant, KC135 Crew Chief, and F16 Weapons Specialist. She has been involved in these capacities across different states, highlighting her diverse skillset and commitment to service in the Air National Guard. Her work in these roles has been pivotal in supporting maintenance and operations within the organization.
Previous Roles in Amazon and Acer
Nicole M. Allen's professional background includes significant roles in major organizations such as Amazon and Acer. At Amazon, she worked as a Sr. Product Manager in the Marketplace division from 2014 to 2015, where she was involved in key product management initiatives. At Acer, from 2009 to 2014, she served as the Sr. Manager of Customer Insights & Business Intelligence, contributing to data-driven business strategies and customer insights that informed decision-making and business growth.