Pablo Maximiliano Nicolini
About Pablo Maximiliano Nicolini
Pablo Maximiliano Nicolini is the Customer Experience Operations Manager at Expedia Group, with extensive experience in tourism and language education.
Current Position at Expedia Group
Pablo Maximiliano Nicolini is currently the Customer Experience Operations Manager at Expedia Group in Madrid. He has held this position since 2014. His role involves focusing on improving both employee and customer experiences by implementing a coaching mindset and continuous improvement methodologies. He has also led the design and implementation of an inbound and outbound coaching program aimed at optimizing account performance and enhancing guest experience.
Previous Experience in Education
Before joining Expedia Group, Pablo worked at Club Italiano Gaigo Gakuin in Tokyo, Japan as a Spanish-Italian Teacher from 2012 to 2013. In this role, he was responsible for teaching Spanish and Italian languages to students, helping them gain a deeper understanding and proficiency in these languages.
Fair Tourism Awareness Project Management
From 2008 to 2012, Pablo served as the Fair Tourism Awareness Project Manager at ACSUR-Las Segovias in Valencia, Spain. His responsibilities included managing projects aimed at increasing awareness about fair tourism practices. This involved coordinating various activities and initiatives designed to promote sustainable and ethical tourism.
Role as a Senior Tour Operator
Between 2006 and 2008, Pablo was a Senior Tour Operator at H.I.S. Europe Italy s.r.l. in Rome and surrounding areas in Italy. In this role, he oversaw the arrangement of travel itineraries and logistics for clients, ensuring high-quality travel experiences. His experience in this role added to his expertise in managing large-scale travel operations and customer relations.
Educational Background
Pablo holds a Master’s Degree in Language Interpretation and Translation from Universidad Internacional Menéndez Pelayo, completed between 2011 and 2013. Additionally, he earned a Master’s Degree in Oriental Studies with a focus on Japanese from Università Ca' Foscari di Venezia, which he completed from 1999 to 2006. His academic background has provided him with a solid foundation in languages and cultural studies.