Pamela Hamer Lssbb
About Pamela Hamer Lssbb
Pamela Hamer Lssbb is a Sr. Manager of Process Management at Expedia Group with extensive experience in process improvement and continuous improvement roles across various industries.
Current Role at Expedia Group
Pamela Hamer Lssbb currently serves as the Sr. Manager, Process Management at Expedia Group. In this role since 2021, she operates in a remote capacity, where she applies her extensive expertise in process improvement and management. Her responsibilities include overseeing various process management initiatives to enhance operational efficiency within the organization.
Previous Experience at Superior HealthPlan
Pamela Hamer Lssbb worked at Superior HealthPlan from 2016 to 2020 in Austin, Texas. She initially joined as a Process Improvement Specialist (Lean Six Sigma) from 2016 to 2018, where she leveraged her Lean Six Sigma skills to streamline processes. She then advanced to the role of Senior Manager, CXCI Customer Experience & Continuous Improvement from 2018 to 2020, focusing on driving continuous improvement and enhancing customer experience.
Continuous Improvement Experience at Thermo Fisher Scientific
From 2011 to 2015, Pamela served as a Continuous Improvement Manager at Thermo Fisher Scientific in Sugar Land, Texas. During her tenure, she focused on implementing process improvement methodologies to optimize operational performance. She also earned her Practical Process Improvement Process Manager Certification at Thermo Fisher Scientific, further solidifying her expertise in this domain.
Educational Background and Certifications
Pamela Hamer Lssbb has a robust educational background with multiple certifications in process improvement and management. She holds a Lean Six Sigma Master Black Belt from Expert Rating (2018) and several Lean certifications from the University of Kentucky, including Lean System Certification (2014) and Executive Lean Leadership (2014). Additionally, she obtained a B.S. in Business Management/Human Resources from Park University (1996-1999). Her education has equipped her with a solid foundation in operations, statistics, and HR, essential for her roles in process management and improvement.
Expertise in Global Call Center Management
Pamela has extensive experience in global call center management, a crucial aspect of her skill set. This includes her tenure at Dell, where she held multiple roles, including Sr. Manager Call Center and Buyer/Planner Supply Chain Consultant. Her background in managing call centers globally demonstrates her ability to oversee large-scale operations and ensure efficient service delivery. This expertise contributes significantly to her capability in process management and continuous improvement.