Rafael Torrão
About Rafael Torrão
Rafael Torrão is an Associate Market Manager at Expedia Group in London, with a background in business analysis and customer experience across various companies in Europe.
Associate Market Manager at Expedia Group
Rafael Torrão is currently serving as an Associate Market Manager at Expedia Group. He began this role in 2022 and is based in London, England, United Kingdom. In this position, he is responsible for managing market strategies and driving business development within the travel and tourism industry.
CX Specialist at Chattermill
Before joining Expedia Group, Rafael Torrão worked as a CX Specialist at Chattermill from 2021 to 2022. During his tenure, he operated out of London, England, United Kingdom. His role involved gathering and analyzing customer experience data to provide insights that could enhance service delivery and customer satisfaction.
Operations Insights Analyst at The Stars Group
From 2019 to 2021, Rafael Torrão was employed at The Stars Group in County Dublin, Ireland, where he took on the role of Operations Insights Analyst. During these two years, he focused on analyzing business operations and producing actionable insights to optimize operational efficiency and performance.
Business Analyst at Ageas Portugal
Rafael Torrão served as a Business Analyst at Ageas Portugal from 2017 to 2018 for one year, based in the Lisbon Area of Portugal. In this role, he was responsible for analyzing business processes and providing recommendations to improve operational effectiveness and support strategic decision-making.
International Business Development Manager at Smart Consulting
Before his role at Ageas Portugal, Rafael Torrão worked at Smart Consulting - Delivering IT as an International Business Development Manager from 2016 to 2017 for eight months in Lisbon, Portugal. His responsibilities included expanding the company's international market presence and developing relationships with global clients.
Business Development Manager at Smart Consulting
From 2015 to 2016, Rafael Torrão also held the position of Business Development Manager at Smart Consulting - Delivering IT in Lisbon, Portugal. During this period, he focused on identifying business opportunities and driving the company’s growth through strategic development initiatives.
MBA in Business Administration from Católica Lisbon School of Business and Economics
Rafael Torrão obtained his Master’s degree in Business Administration from Católica Lisbon School of Business and Economics. He pursued this degree from 2013 to 2015, acquiring advanced knowledge and skills in business management.
BSc in Hotel Management from Escola Superior de Hotelaria e Turismo do Estoril
Rafael Torrão earned his Bachelor of Science in Hotel Management from Escola Superior de Hotelaria e Turismo do Estoril, studying from 2010 to 2013. This program provided him with a comprehensive understanding of the hospitality industry and relevant management practices.
Certificate in Advanced English from University of Cambridge ESOL Examinations
In 2013, Rafael Torrão achieved a Certificate in Advanced English (CAE) from University of Cambridge ESOL Examinations. This certification signified his proficiency in the English language, a valuable skill for his professional career.