Raghav Gupta
About Raghav Gupta
Raghav Gupta is a Senior Manager at Expedia Group, specializing in CX and Customer Journey, with extensive experience in strategy, growth, and revenue management.
Company
Raghav Gupta currently works at Expedia Group in London, England, United Kingdom. He has been with Expedia Group since 2017, beginning as an MBA Consultant in Strategy & Growth and advancing to senior managerial roles. His focus areas include customer experience (CX) and customer journey.
Title
Raghav Gupta holds the title of Senior Manager - CX and Customer Journey at Expedia Group. He has been in this role since 2021, where he concentrates on enhancing customer interactions and improving the overall customer journey.
Education and Expertise
Raghav Gupta earned an MBA from the University of Oxford's Saïd Business School in 2017. He also holds a Master of Commerce (MCom) degree in International Business from the University of Mumbai, completed in 2012. Additionally, he studied Organization and Strategic Management at the London School of Economics and Political Science and holds a Bachelor of Management Studies (BMS) from Sydenham College of Commerce and Economics.
Background
Before his current role at Expedia Group, Raghav Gupta accumulated experience in various managerial and consulting positions. He was the Head of Revenue Growth at Momspresso (mycity4kids.com), where he led the creation of a new revenue stream. He also worked at Ernst & Young as a Senior Analyst, focusing on business process improvement and risk assessment. During his MBA, he contributed to projects at Expedia Group and Whitespace Ventures.
Achievements
At Momspresso, Raghav Gupta built and managed a new revenue stream that contributed 55% to the firm's revenue. His work in enhancing customer experience and online operations significantly impacted the company's growth. He was also involved in developing a market entry strategy for Expedia Group during his MBA, showcasing his strategic planning capabilities.