Ryan Pritchett
About Ryan Pritchett
Ryan Pritchett is a Program Developer III at Expedia Group with extensive experience in call center technology and project management.
Current Roles at Expedia Group
Ryan Pritchett holds multiple roles at Expedia Group, including Program Developer III, Site Reliability Engineer Lead, and Program Manager Reporting for Call Center Technology. His tenure in these roles demonstrates his versatility and capability in managing various technological and operational aspects essential to Expedia Group's success.
Previous Roles and Experience
Before his current roles at Expedia Group, Ryan Pritchett served as a Manager within the same company from 2009 to 2011. Additionally, he worked at Speakeasy as the Residential Voice Support Manager from 2008 to 2009. From 1998 to 2008, he was employed by AT&T Mobility as a Senior Project Manager. This extensive experience in different areas highlights his broad expertise in technology and project management.
Education and Certifications
Ryan Pritchett studied Political Science at the University of Idaho between 1995 and 1997. He has also obtained several certifications, including Avaya, Aspect, and IEX development applications. These certifications underscore his technical proficiency in various development tools and applications relevant to his field.
Specialized Skills in Call Center Technology
Ryan has extensive experience in deploying and managing NICE call recording and analytics applications. His familiarity with Aceyus, Exony VIM, Aspect WFM, and CUIC applications in multiple contact center environments showcases his ability to handle complex technological requirements in customer service and support roles.
Innovative Problem-Solving
Ryan Pritchett possesses a critical ability to provide fresh perspectives on longstanding issues. He specializes in generating out-of-the-box solutions from concept to delivery. This skill set is particularly valuable in dynamic and fast-paced environments where innovative problem-solving is crucial.