Stephen F.
About Stephen F.
Stephen F. is a Global Health, Safety, and Fraud Investigator at Expedia Group with extensive experience in trust, security, and customer service roles.
Title and Current Role
Stephen F. currently holds the position of Global Health, Safety and Fraud Investigator at Expedia Group. In this role since 2021, he conducts health and safety investigative work by monitoring traveler reviews, complaints, incidents, and media reports. His responsibilities include coordinating with the Lodging Audit program to schedule assessments, negotiating with lodging partners during post-inspection follow-up, and ensuring compliance with industry standards for both conventional and short-term vacation rentals.
Previous Positions at Expedia Group
Stephen F.'s tenure at Expedia Group includes several roles. From 2017 to 2021, he served as Trust & Security Resolutions for Vrbo in the Austin, Texas Area. Prior to that, he worked as a Trust & Security Agent for 11 months in 2016-2017. From 2015 to 2016, he was a Traveler Care Agent for 9 months. He initially joined the company as a Tier One Customer Service Phone Agent in 2015, albeit briefly for 2 months.
Experience Before Expedia Group
Before joining Expedia Group, Stephen F. gathered diverse experience in various roles. He worked at Whole Foods Market as a Specialty Assistant Team Leader from 2012 to 2015. He was a Substitute Teacher at Austin Independent School District from 2009 to 2012, and an Assistant Store Manager at Recreational Equipment Inc. (REI) from 2003 to 2008. At Eldora Mountain Resort, he served as an All Mountain Ski Patroller from 2001 to 2004 in Nederland, CO. His earlier roles included Store Manager at Now Sports Inc. dba Now Bikes and Fitness (1996-2000), Assistant Swim Coach at St Paul Public Schools (1993-1995), and Swimming Instructor and Lifeguard at American Red Cross (1984-1990) in St Paul, MN.
Educational Background
Stephen F. has a strong educational background with a focus on both business and information security. He earned a Bachelor of Science in Cyber Security and Information Assurance from Western Governors University, completing his studies from 2019 to 2022. Additionally, he holds a Bachelor of Business Administration from the University of St. Thomas, where he studied from 1991 to 1995.
Key Responsibilities and Collaborations
In his current role, Stephen F. ensures high industry standards in health and safety by working with both internal and external partners. He delivers in-depth analysis of existing health and safety data, compares regular performance against target metrics, and calculates risk criteria for key product assessments. Additionally, he collaborates closely with outsource vendors to ensure the delivery of agreed SLAs, including targeted auditing programs and key system development projects within set deadlines.