Sylvia French, Cspo
About Sylvia French, Cspo
Sylvia French is a Technical Program Manager at Expedia Group, specializing in Commerce Data and Financial Systems, with extensive experience in technical writing and product management roles at major tech companies.
Current Role at Expedia Group
Sylvia French serves as the Technical Program Manager for Commerce Data and Financial Systems at Expedia Group. She started in this role in 2018, working in Seattle, Washington. Her responsibilities include overseeing technical programs related to commerce data and financial systems, implementing the Modern Agile philosophy, and managing various cross-functional teams.
Previous Roles at Expedia Group
Before her current position, Sylvia held several roles at Expedia Group. From 2015 to 2017, she was the Technical Product Manager for Financial Data Engineering based in Bellevue, WA. She also worked as Product Manager for Developer Content from 2014 to 2015, focusing on developer-specific products and solutions.
Career at Amazon.com and Microsoft
Sylvia's career includes significant positions at Amazon.com and Microsoft. At Amazon.com, from 2010 to 2014, she was a Senior Technical Writer for Amazon Webstore in the Greater Seattle Area. At Microsoft, she served in multiple roles: Content Strategist for Microsoft Office, UX Writer for Windows Live, and Writing Manager for Exchange Server from 1997 to 2010.
Early Career and Education
Sylvia began her career as a Lead Technical Support Engineer at Keane and as a Triage Coordinator for Raima Inc. She has a Bachelor of Arts in Sociology from Western Washington University. She also studied at Rainier Beach. Her early career experiences equipped her with a strong foundation in technical support and coordination.
Project Management and Agile Implementation
Sylvia has successfully implemented the Modern Agile philosophy to streamline processes and reduce red tape. She managed the transition of financial booking data from Teradata to cloud environments and led risk management and dependency tracking for various financial and core transaction services projects.