Alec Menard
About Alec Menard
Alec Menard serves as the Overnight Team Lead for the 3rd Shift at Expedient, where he has worked since 2019. He specializes in advanced networking procedures and team training, while also managing client service outages.
Current Role at Expedient
Alec Menard serves as the Overnight Team Lead for the 3rd Shift at Expedient, a position he has held since 2019. In this role, he is responsible for organizing and monitoring team activities, ensuring effective communication and support among team members. He focuses on optimizing team performance and developing managed systems. Alec also coordinates client service-impacting outages, working to minimize disruption and maintain service quality.
Previous Experience at Expedient
Prior to his current role, Alec worked as an IT Support Specialist on the Overnight Shift at Expedient from 2019 to 2021. During this time, he provided technical support and acted as the primary escalation point for clients and team members during service-impacting outages. He trained team members in advanced networking procedures, including troubleshooting OSI Layer 1-3 issues and scripting for policies, NAT rules, and VPN tunnels.
Educational Background
Alec Menard studied Computer Science at St. Francis University, where he earned his Bachelor's degree from 2014 to 2019. His education provided him with a solid foundation in technical skills and knowledge applicable to his roles in IT and support services.
Work History Prior to Expedient
Before joining Expedient, Alec held several positions in different organizations. He worked at First Commonwealth Bank as a Financial Solutions Specialist for three months in 2018. He also served as a Sales Associate at Scotch Valley Country Club from 2018 to 2019. Additionally, he worked as a Resident Assistant at Saint Francis University from 2015 to 2017 and as a Home and Kids Sales Associate at Kohl's for six months in 2014.