Bibek Gurung
About Bibek Gurung
Bibek Gurung is an Overnight IT Support Specialist with experience in technical support and client communication. He previously worked at Towson University and Amazon, and holds a Bachelor's degree in Information Technology from Towson University.
Work at Expedient
Bibek Gurung has been employed at Expedient as an Overnight IT Support Specialist since 2021. In this role, he is responsible for monitoring operational support systems to proactively identify service-impacting events related to IT, network, and facility conditions. He ensures that strict security protocols are followed when providing clients with physical access to servers and equipment. Additionally, he communicates regularly with clients and internal staff to manage expectations and ensure that client requests are addressed appropriately. His responsibilities also include escalating technical problems to the appropriate engineering disciplines or external vendors for resolution.
Previous Experience at Towson University
Prior to his current role, Bibek Gurung worked at Towson University as a Support Desk Student Manager from 2018 to 2020. During his two years in this position, he managed support desk operations and assisted in providing technical support to students and staff. His experience at Towson University contributed to his skills in customer service and technical troubleshooting, which are essential in his current role in IT support.
Education and Expertise
Bibek Gurung earned a Bachelor's degree in Information Technology from Towson University, completing his studies from 2016 to 2020. His education provided him with a strong foundation in IT principles, systems, and practices. This academic background supports his current responsibilities in IT support, where he applies his knowledge to monitor systems and resolve technical issues.
Work History at Amazon and Weis Markets
In 2021, Bibek Gurung briefly worked at Amazon as a Warehouse Team Member at the Amazon Sortation Center for two months. This role involved handling logistics and operations within the warehouse environment. Prior to that, he worked at Weis Markets as a Deli Associate from 2016 to 2018 for two years, where he gained experience in customer service and food handling. These positions contributed to his overall work experience and skill set.
Technical Skills and Problem-Solving
Bibek Gurung has experience utilizing trouble ticket systems to log requests and document problems and resolutions. This skill is critical in his role as an IT Support Specialist, where he addresses technical issues and ensures efficient communication between clients and internal teams. His ability to escalate technical problems effectively further enhances his problem-solving capabilities in the IT support environment.