Bill Urbanczyk
About Bill Urbanczyk
Bill Urbanczyk is a Senior Client Care Manager at Expedient Data Centers, where he has worked since 2013. He has extensive experience in IT management, having previously held various roles at Purdue University and other organizations.
Work at Expedient Data Centers
Bill Urbanczyk has been employed at Expedient Data Centers since 2013, currently holding the position of Senior Client Care Manager. In this role, he provides root cause analysis to customers following service-interrupting events. He serves as a client liaison within Expedient’s Operations Support Center, facilitating communication during service maintenance and interruption events. Prior to his current role, he worked as a Solution Architect at Expedient from 2006 to 2013, where he coordinated internal project management for infrastructure projects, supporting and updating client services.
Education and Expertise
Bill Urbanczyk earned a Master of Science in IT Security Management from Colorado Technical University, studying from 2004 to 2005. He also holds a Bachelor of Science in Electrical and Electronics Engineering from Southern Illinois University, Carbondale, where he studied from 1984 to 1989. His educational background supports his expertise in IT security, infrastructure management, and client care within the technology sector.
Background in Higher Education
Before joining Expedient Data Centers, Bill Urbanczyk worked at Purdue University in various roles. He served as the IT Security and Disaster Recovery Manager from 2003 to 2006 and as the Data Storage Manager from 2004 to 2006. Additionally, he held the position of Director of IT Infrastructure from 2001 to 2003. His experience at Purdue University contributed to his knowledge in IT management and security.
Previous Work Experience
Bill Urbanczyk has a diverse work history prior to his tenure at Expedient Data Centers. He worked at Caterpillar Inc. as an OpenVMS System Administrator from 1997 to 2001. Before that, he was employed at Advanced Technology Services, Inc. as a Senior Customer Service Engineer and Team Leader from 1989 to 1997. This extensive experience in technical roles has equipped him with a strong foundation in customer service and technical support.