Carrie Dawson
About Carrie Dawson
Carrie Dawson is a Manager at Expedient, where she has worked since 2021. She has extensive experience in IT operations and customer satisfaction, having held various roles in companies such as Omni Tech Corporation, Cisco Systems, and Wipfli LLP.
Current Role at Expedient
Carrie Dawson has served as a Manager at Expedient since 2021. In this role, she has played a key part in introducing the company's services to the Milwaukee market. Her efforts have contributed to positioning Expedient as a preferred partner in the region. Dawson's focus on customer satisfaction is essential in her management of operations, ensuring that client needs are met effectively.
Previous Experience in IT Management
Before joining Expedient, Carrie Dawson held several significant positions in IT management. She worked as a Technology Manager at Wipfli LLP from 2011 to 2016, where she focused on enhancing technology operations. Additionally, she served as a Technical Service & Operations Manager at Omni Tech Corporation from 1999 to 2003, and as Operations Manager at Tushaus Computer Services from 2003 to 2006. These roles provided her with extensive experience in managing IT services and operations.
Education and Professional Development
Carrie Dawson pursued her education at multiple institutions. She studied at Cardinal Stritch University from 1991 to 1994. Later, she attended Concordia University-Wisconsin, where she earned a Bachelor of Arts degree from 2017 to 2019. Additionally, she achieved a Wisconsin Real Estate License through the Wisconsin Realtors Association. This educational background supports her expertise in IT operations and customer service.
Expertise in IT Operations and Customer Satisfaction
Carrie Dawson has developed expertise in simplifying IT operations and facilitating desired business outcomes through enterprise cloud platforms and multi-cloud services. Her strong background in customer satisfaction is crucial for her role at Expedient, where she manages operations and ensures that client expectations are met. This combination of skills enhances her effectiveness in the technology sector.
Career Timeline and Key Positions
Carrie Dawson has a diverse career history with various roles in the technology and operations sectors. She worked as an Account Executive at Superior Support Resources, Inc. in 2017, and previously held positions at Cisco Small Business and Insight. Her experience also includes a role as Market Operations Manager at Kforce Professional Staffing from 2006 to 2007. This timeline reflects her extensive involvement in the IT industry.