Kevin Mcgoran
About Kevin Mcgoran
Kevin Mcgoran is an Overnight Lead Engineer at Expedient, where he has worked since 2021. He has extensive experience in technical support and project work, having held various roles at Expedient and other companies over the past decade.
Current Role at Expedient
Kevin Mcgoran currently serves as the Overnight Lead Engineer at Expedient, a position he has held since 2021. In this role, he oversees engineering operations during overnight shifts, ensuring that technical issues are addressed promptly. He provides monthly feedback to a team of direct Tier 2 and Tier 3 reports, facilitating communication and support within the team. His responsibilities include acting as a point of escalation for support teams, guiding them through complex cases.
Previous Experience at Expedient
Kevin Mcgoran has held multiple positions at Expedient prior to his current role. He worked as an Overnight Lead Technician from 2019 to 2021, and as a Team Lead for 9 months in 2019. His earlier roles included Technician from 2015 to 2016 and Analyst for 8 months in 2015. Additionally, he served as a Technician from 2017 to 2019. His diverse experience at Expedient has equipped him with a strong foundation in technical support and team leadership.
Career Background in IT Support
Kevin Mcgoran has a broad background in IT support, having worked in various roles across different organizations. He was a Geek Squad Agent at Best Buy from 2011 to 2012 and served as a Network/Operations-Desktop Support Engineer I at BNY Mellon from 2012 to 2013. He also worked as a Help Desk Coordinator at PGT Trucking from 2013 to 2015 and as a System Administrator at PPG Industries from 2016 to 2017. This extensive experience has contributed to his expertise in customer support and technical problem-solving.
Education and Qualifications
Kevin Mcgoran studied Information Technology at the Community College of Allegheny County, where he earned an Associate’s Degree from 2014 to 2016. He completed his high school education at Keystone Oaks High School from 2004 to 2007. His educational background has provided him with the foundational knowledge necessary for his career in technology and support.