Nick Raine
About Nick Raine
Nick Raine serves as the Senior Manager of Technical Support at Expedient, where he has worked since 2023. He has extensive experience in technical support, network engineering, and mortgage services, with a strong background in managing hardware and software projects.
Work at Expedient
Nick Raine currently serves as the Senior Manager of Technical Support at Expedient, a position he has held since 2023. His role is based in Pittsburgh, Pennsylvania, and operates in a hybrid work environment. Prior to this position, he worked at Expedient as a Senior Technical Supervisor from 2021 to 2023 and as a Technical Supervisor from 2020 to 2022. In these roles, he gained extensive experience in technical support and operations management.
Education and Expertise
Nick Raine studied Business Administration at Slippery Rock University of Pennsylvania, where he earned a Bachelor of Science degree from 1998 to 2002. He also completed his high school education at North Catholic, focusing on a college preparatory curriculum from 1994 to 1998. Raine possesses advanced skills in configuring and troubleshooting various firewall technologies, including Juniper SRX Series, Netscreens, Cisco ASA, PIX, and Checkpoint firewalls. Additionally, he has expertise in implementing and managing Citrix Netscaler's for load balancing.
Background in Technical Support and Engineering
Before joining Expedient, Nick Raine worked as a Network Engineer at the U.S. Department of Energy - Prologic from 2008 to 2011. In this role, he implemented Solarwinds Monitoring for servers and network devices across four Department of Energy sites. His background also includes experience in mortgage services, where he held various positions at MortgageIT and Lenders Direct Capital Corporation, focusing on account management and processing.
Professional Experience in Mortgage Services
Nick Raine has a strong background in the mortgage industry, having worked at MortgageIT as an Account Manager, Processor, and Funder from 2005 to 2006. He also served as an Account Executive at Lenders Direct Capital Corporation from 2006 to 2007. His experience in this field includes underwriting, processing, funding, and account management, contributing to his comprehensive understanding of mortgage services.
Project Management Experience
Throughout his career, Nick Raine has demonstrated experience in managing medium to large scale hardware and software upgrade projects across multiple sites. His technical support roles have involved overseeing various initiatives that enhance operational efficiency and improve service delivery within organizations.