Nolan Baker
About Nolan Baker
Nolan Baker is a Senior Helpdesk Specialist currently employed at Expedient in Carmel, Indiana. He has a background in technical support and event technology services, with previous roles at Indiana State University and various positions at Expedient since 2017.
Current Role as Senior Helpdesk Specialist
Nolan Baker serves as a Senior Helpdesk Specialist at Expedient, a position he has held since 2021. In this role, he is responsible for providing advanced technical support and assistance to clients, ensuring efficient resolution of issues. His expertise contributes to maintaining high service standards within the organization. He operates out of Carmel, Indiana, where he has developed a strong understanding of the company's systems and processes.
Previous Experience at Expedient
Nolan Baker has a history of working at Expedient in various capacities. He started as a Helpdesk Specialist from 2019 to 2021, where he gained foundational experience in technical support. Prior to that, he worked as an Analyst for three months in 2018 and briefly as a Case Traffic Controller in 2019. He also held the position of Front Desk Analyst from 2017 to 2018, accumulating valuable skills in customer service and technical troubleshooting.
Experience at Indiana State University
Before joining Expedient, Nolan Baker worked at Indiana State University as the Classroom Event Technology Services Technical Lead from 2013 to 2016. In this role, he managed technical support for classroom events, ensuring that all technology was operational and effectively supported educational activities. His experience at the university provided him with a strong technical background and enhanced his problem-solving skills.
Educational Background
Nolan Baker studied at Indiana State University from 2013 to 2017, where he completed his degree. His education provided him with a solid foundation in technology and support services, which he has applied throughout his career in various roles within the tech support field.