Rich Adams
About Rich Adams
Rich Adams is a Manager of Service Delivery at Expedient, where he has worked since 2021. He has extensive experience in IT management and customer service, with a strong background in data center technologies and network security.
Work at Expedient
Rich Adams has been employed at Expedient since 2011, where he currently serves as the Manager of Service Delivery. His tenure at Expedient spans over a decade, during which he has held various roles, including Service Delivery Project Manager. He is based in Carmel, Indiana, and has been recognized for his leadership in customer service, focusing on customer preservation and satisfaction. His experience includes delivering managed services to both enterprise and small to medium-sized businesses, showcasing his ability to adapt to diverse client needs.
Previous Employment Experience
Prior to his current role at Expedient, Rich Adams worked at nFrame in several capacities, including Sales Engineer, Technical Account Manager, and Systems Engineer from 2005 to 2011. He also held the position of Lead Communication Specialist at AT&T Mobility from 2003 to 2005. Additionally, he served as an Adjunct Instructor at ITT Technical Institute from 2007 to 2010, contributing to the education of future IT professionals. His diverse background in these roles has equipped him with a comprehensive understanding of service delivery and customer engagement.
Education and Expertise
Rich Adams holds a Master's of Science in Information and Communication Sciences from Ball State University, which he completed from 2001 to 2003. He also earned a Bachelor's of Science in Biology and Education from Indiana University Bloomington between 1991 and 1995. His educational background complements his extensive industry certifications, which include RHCT, CCNA, CCSA, Security+, and Network+. This combination of education and certifications underlines his expertise in various aspects of IT, particularly in virtualization, networking, and security.
Technical Skills and Specializations
Rich Adams specializes in virtualization, networking, and both physical and logical security within data center technologies. He has a strong background in IT procurement and management, particularly in data center environments. His extensive expertise includes designing and managing high availability network and security systems. This technical skill set enables him to effectively deliver managed services and address the needs of clients across different sectors.