Tom Malley
About Tom Malley
Tom Malley serves as the Vice President of Service Delivery at Expedient, where he has worked since 2013. Based in Delmont, Pennsylvania, he specializes in process improvement and automation in cloud computing and managed IT infrastructure.
Work at Expedient
Tom Malley has served as Vice President of Service Delivery at Expedient since 2013. In this role, he focuses on enhancing service delivery processes and improving customer satisfaction. His expertise in process improvement and automation plays a crucial role in addressing complex challenges in cloud computing and managed IT infrastructure. Malley's leadership is evident in his commitment to coaching and guiding teams through organizational changes, fostering a culture of continuous improvement within the company.
Education and Expertise
Tom Malley earned a Bachelor of Science degree in Electrical Engineering from Pennsylvania State University-Erie Campus, where he studied from 1995 to 2000. His educational background provides a strong foundation for his technical expertise in cloud computing and managed IT infrastructure. Malley's specialization in process improvement and automation enables him to simplify complex problems, making him a valuable asset in his current role.
Background
Before joining Expedient, Tom Malley worked at Vocollect Inc, a Business Unit of Intermec, from 2004 to 2013. In his role as Program/Project Manager in Information Systems & Technology, he managed various projects and initiatives in the Greater Pittsburgh Area. This experience contributed to his understanding of technology management and service delivery, which he applies in his current position.
Achievements
Throughout his career, Tom Malley has demonstrated a strong focus on coaching and leading change within organizations. His commitment to process improvement and automation has led to enhanced operational efficiencies and improved service delivery outcomes. His leadership style emphasizes collaboration and adaptability, which are essential for navigating the evolving landscape of cloud computing and managed IT services.