Karisa Caudill
About Karisa Caudill
Karisa Caudill serves as a Customer Success Agent Varsity Coach at Expensify, where she also supports the Compliance team. She has a background in administrative support and has developed processes to address customer concerns and improve team training.
Work at Expensify
Karisa Caudill has served as a Customer Success Agent Varsity Coach at Expensify since 2014. In this role, she focuses on enhancing customer satisfaction and retention. She coordinates continuing education for her team by identifying educational deficiencies and scheduling relevant training sessions. Additionally, she acts as a liaison between the Customer Success and Engineering teams, performing tasks such as triaging new cases and assisting with bug reports. Her responsibilities also include improving internal training documentation and processes to enhance team efficiency and coverage for special projects.
Experience in Customer Success
In her role as a Customer Success Agent Varsity Coach, Karisa Caudill created and implemented a process specifically designed for handling unhappy customers. This initiative focuses on churn risk mitigation and product/process improvement analysis. Her proactive approach aims to enhance the overall customer experience and address potential issues before they escalate.
Previous Employment at Elmhurst Memorial Healthcare
Before joining Expensify, Karisa Caudill worked at Elmhurst Memorial Healthcare as an Administrative Assistant from 2003 to 2014. During her 11 years in this position, she gained valuable experience in administrative tasks and customer service, contributing to her skill set in her current role.
Education and Expertise
Karisa Caudill studied General Studies at Triton College from 2002 to 2005. This educational background provided her with foundational knowledge and skills that support her work in customer success and team coordination. Her ongoing commitment to education is evident in her efforts to identify and address training needs within her team.