Nicole Mendonca
About Nicole Mendonca
Nicole Mendonca is a Customer Success professional with a Bachelor of Commerce in Marketing Management from the University of Guelph. She has over eight years of experience in customer success roles, currently working at Expensify in Toronto, Canada, and is passionate about corporate social responsibility.
Work at Expensify
Nicole Mendonca has been working at Expensify since 2016, where she holds the position of Customer Success. Over her eight years at the company, she has contributed to enhancing customer experiences and ensuring client satisfaction. Her role involves addressing customer needs and providing solutions to improve their use of Expensify's services. Based in the Toronto, Canada Area, she plays a key role in the company's customer engagement strategies.
Education and Expertise
Nicole Mendonca studied Marketing Management at the University of Guelph, where she earned a Bachelor of Commerce (B.Com.) degree from 2009 to 2013. Following her undergraduate studies, she pursued a Post Graduate program in Advertising Account Management at Sheridan College from 2013 to 2014. Her educational background equips her with a strong foundation in marketing and customer relations, which she applies in her professional roles.
Background
Before joining Expensify, Nicole Mendonca gained valuable experience in customer success roles. She worked as a Customer Success Coach at Showpad from 2015 to 2016 and served as a Customer Success Manager at Vend from 2014 to 2015. Earlier in her career, she held a position as a Marketing Associate at the City of Mississauga from 2012 to 2013 and worked as an Account Coordinator at The Loop Agency for four months in 2014. This diverse background has shaped her approach to customer engagement.
Passion for Corporate Social Responsibility
Nicole Mendonca is passionate about corporate social responsibility and actively supports companies that engage in social activism initiatives. She enjoys being an ambassador for organizations that prioritize social impact, reflecting her commitment to making a positive difference in the community. Her enthusiasm for social responsibility aligns with her professional values and influences her work in customer success.
Motivation and Personal Traits
Nicole Mendonca describes herself as a high-energy individual who thrives on challenges and adventures. She is motivated by success stories and possesses a natural curiosity that drives her to ask questions. These personal traits contribute to her effectiveness in customer success roles, as she seeks to understand client needs and deliver tailored solutions.