Sonia L.
About Sonia L.
Sonia L. is a Customer Success Coach at Expensify, where she has worked since 2016. She holds a Bachelor of Science in Psychology with a Mathematics emphasis from the University of California, Davis, and has previous experience in academic advising and wildlife rehabilitation.
Work at Expensify
Sonia L. has been serving as a Customer Success Coach at Expensify since 2016. In this role, she focuses on ensuring customer satisfaction and providing support to users of the Expensify platform. Her responsibilities include addressing customer inquiries, offering guidance on product features, and facilitating user onboarding. Sonia's experience in customer success contributes to the overall effectiveness of the team in enhancing user experience and retention.
Education and Expertise
Sonia L. studied at the University of California, Davis, where she earned a Bachelor of Science (B.S.) degree in Psychology with a Mathematics emphasis from 2011 to 2015. Prior to her university education, she attended Acalanes High School from 2007 to 2011. Her academic background provides her with a strong foundation in both psychological principles and quantitative analysis, which are beneficial in her current role.
Background
Sonia L. has a diverse background that includes various roles in customer support and education. She worked as an Undergraduate Academic Peer Adviser and Tutor in Russian at UC Davis from 2014 to 2015. Additionally, she held positions at the Lindsay Wildlife Museum, first as a Wildlife Rehabilitation Customer Support Intern in 2013 and later as a Seasonal Technician in 2014. These experiences have equipped her with skills in communication and support.
Previous Work Experience
Before her current position at Expensify, Sonia L. gained valuable experience in customer support and education. She worked at UC Davis as an Undergraduate Academic Peer Adviser/Tutor for eight months, assisting students in their academic journeys. At the Lindsay Wildlife Museum, she served as a Wildlife Rehabilitation Customer Support Intern for four months in 2013 and as a Seasonal Technician for two months in 2014. These roles contributed to her development in customer service and support.