Victoria O'leary
About Victoria O'leary
Victoria O'Leary serves as the Head of Retention for the APAC region at Expensify, a position she has held since 2020. Prior to her current role, she accumulated extensive experience at ANZ in various capacities, including Business Analyst and Financial Crime Manager.
Work at Expensify
Victoria O'Leary has been with Expensify since 2019. She currently holds the position of Head of Retention for the Asia-Pacific (APAC) region, a role she has occupied since 2020. In this capacity, she focuses on strategies to enhance customer retention and engagement within the APAC market. Her work involves analyzing customer behavior and implementing initiatives that drive user satisfaction and loyalty.
Previous Experience at ANZ
Before joining Expensify, Victoria O'Leary worked at ANZ in various roles from 2012 to 2018. She began as an External Dispute Resolution Senior Consultant from 2012 to 2014, where she handled customer disputes and resolutions. Following this, she served as a Business Analyst from 2014 to 2016, focusing on improving business processes. From 2016 to 2018, she worked as KYC and Taxation Manager, overseeing compliance with Know Your Customer regulations. Additionally, she briefly held the position of Financial Crime Manager in 2018, where she managed financial crime prevention strategies.
Education and Expertise
Victoria O'Leary possesses a strong background in finance and customer relations. Her expertise spans various aspects of business analysis, compliance, and customer retention strategies. This diverse skill set has been developed through her extensive experience in the banking sector, particularly during her tenure at ANZ. Her roles have equipped her with the knowledge to effectively address customer needs and enhance retention efforts in her current position.
Career Timeline
Victoria O'Leary's career has progressed through several key positions. She started at ANZ in 2012 and transitioned through multiple roles over six years, culminating in her position as Financial Crime Manager in 2018. After a brief period, she joined Expensify in 2019 and has since advanced to her current leadership role in retention. This timeline reflects her growth and adaptability within the financial services industry.