Chad Carmichael
About Chad Carmichael
Chad Carmichael is the Sr. Director of Business Transformation at Experient Group, with over 25 years of experience in industry and consulting. He specializes in process improvement and operational excellence, having held various leadership roles at organizations such as IGATE, Deutsche Bank, J.P. Morgan, and North Highland.
Current Role at Experient Group
Chad Carmichael serves as the Sr. Director of Business Transformation at Experient Group. He has been in this role since 2022, contributing to the organization's efforts in enhancing business processes and operational strategies. His responsibilities include partnering with various organizations to develop solutions that improve employee and customer experiences. His extensive background in process improvement and operational excellence supports his initiatives within the company.
Previous Experience in Consulting and Finance
Chad Carmichael has over 25 years of experience in both industry and consulting. He worked at North Highland as Associate Vice President for 16 years, from 2006 to 2022, in the Charlotte, North Carolina area. Prior to that, he held positions at IGATE as a Management Consultant from 2004 to 2006 and at Deutsche Bank as Assistant Vice President from 2001 to 2004. His roles have equipped him with a strong foundation in process engineering and operational strategies.
Military Background
Chad Carmichael served in the US Navy as a Nuclear Reactor Operator from 1990 to 1998. This experience provided him with technical skills and discipline that have contributed to his professional development in the business sector. His military service is a significant part of his background, influencing his approach to leadership and problem-solving.
Education and Academic Achievements
Chad Carmichael has pursued higher education in finance and information systems. He earned a Bachelor of Science in Finance from Thomas Edison State University in 1999. Additionally, he studied at Pace University - Lubin School of Business, where he achieved an MBA in Information Systems in 2003. He also attended Clemson University from 1988 to 1990, furthering his academic foundation.
Specializations and Areas of Expertise
Chad Carmichael specializes in several key areas, including process improvement, operational excellence, and customer experience design. He possesses deep expertise in process engineering, service design and delivery, agile product ownership, and Lean Six Sigma methodologies. His skills in strategy articulation enable him to effectively lead transformation initiatives across various industries.