Casey Carstairs
About Casey Carstairs
Casey Carstairs serves as the Global Director of Client Success at Experlogix, bringing extensive experience in customer operations and technology implementation. Previously, he held leadership roles at companies such as Sound®, Buffini & Company, and Axos Bank, focusing on enhancing customer experience and operational efficiency.
Work at Experlogix
Casey Carstairs has been serving as the Global Director of Client Success at Experlogix since 2022. In this role, he is responsible for overseeing client success initiatives and ensuring that clients receive optimal support and service. His leadership focuses on enhancing customer relationships and driving satisfaction across the organization. Based in Salt Lake City, Utah, Carstairs has contributed to the company's strategic goals by leveraging his extensive experience in customer operations and success.
Previous Experience at Sound®
Before joining Experlogix, Casey Carstairs worked at Sound® as the Director of Customer Experience - Data & Analytics for a duration of seven months in 2022. During his time in Carlsbad, California, he focused on improving customer experience through data-driven strategies and analytics. His role involved analyzing customer feedback and operational metrics to enhance service delivery.
Career at Buffini & Company
Casey Carstairs held multiple positions at Buffini & Company, serving as the Director of Customer Operations from 2019 to 2022 and as the Director of Customer Success and Customer Support from 2017 to 2019. His responsibilities included managing customer support operations and implementing strategies to improve customer satisfaction. Carstairs played a key role in developing methodologies for recruitment and training, which helped foster a positive company culture.
Educational Background
Casey Carstairs earned a Bachelor's Degree in Public Administration from San Diego State University. His academic background has provided him with a solid foundation in organizational management and public service principles, which he has applied throughout his career in customer success and operations.
Professional Development and Skills
Throughout his career, Casey Carstairs has led various technology implementation projects, including telephony platforms and contact center agent software. He has designed IVR platforms to enhance customer interactions and has successfully led Salesforce CRM implementations tailored for sales, success, and support teams. His experience includes managing partnerships with outsourcing contact center teams to optimize customer support operations.