Demir Hasanovic
About Demir Hasanovic
Demir Hasanovic is a Technical Support Manager at Experlogix, where he has worked since 2022. He has a background in Information Technology Management from Western Governors University and has extensive experience in technical support roles.
Work at Experlogix
Demir Hasanovic has served as the Technical Support Manager at Experlogix since 2022. In this role, he has contributed to the company's technical support operations in South Jordan, Utah. His responsibilities include managing support teams and ensuring efficient resolution of technical issues. Hasanovic has initiated the creation of a Knowledge Base, which has expanded to nearly 200 articles within a nine-month period, enhancing the support resources available to both staff and customers.
Previous Experience in Technical Support
Prior to his current position, Demir Hasanovic worked at Zyto Corp as a Technical Support Manager from 2014 to 2022. During his tenure, he focused on improving customer support processes and team performance. Before that, he was employed at Teleperformance as a Tier 2 Technical Support representative from 2012 to 2013. In this role, he implemented Agile practices to enhance ticket turnover and data accuracy, contributing to improved service delivery.
Education and Expertise
Demir Hasanovic is pursuing a degree in Information Technology Management at Western Governors University, with an expected completion date in 2027. His educational background also includes studies in Philosophy and Communication at the International School of Belgrade, where he completed high school from 2005 to 2007. Hasanovic holds AZUR admin rights and is certified as a Freshdesk admin, showcasing his proficiency in technical support tools and methodologies.
Technical Skills and Tools Proficiency
Demir Hasanovic is proficient in various technical support tools and practices. He has expertise in using site24x7, a server monitoring tool, which aids in maintaining system performance. His skills also include the use of RMD, enhancing his capabilities in managing technical issues effectively. Hasanovic's certifications and experience reflect his commitment to maintaining high standards in technical support.