Susan Keller
About Susan Keller
Susan Keller is an Escalation Manager at Experlogix, with a background in software testing and project management. She has over two decades of experience in the technology sector, having held various roles at companies such as CHG Healthcare, Altiris, and Symantec.
Work at Experlogix
Susan Keller has been serving as an Escalation Manager at Experlogix since 2022. In this role, she focuses on managing escalated customer issues and ensuring effective resolution processes. Her position emphasizes the importance of team dynamics and collaboration in addressing complex challenges. Experlogix, known for its enterprise resource planning solutions, benefits from her extensive experience in software testing and project management.
Previous Experience at CHG Healthcare
Before joining Experlogix, Susan Keller worked at CHG Healthcare as a Software Test Engineer for a decade, from 2012 to 2022. During her tenure in Midvale, Utah, she contributed to the quality assurance processes and software testing initiatives. Her long-term commitment to CHG Healthcare highlights her expertise in software testing methodologies and her ability to adapt to evolving technologies.
Background in Software Testing and Management
Susan Keller has a diverse background in software testing and management, having worked at Altiris as a Software Tester, Test Lead, and QA Manager from 1999 to 2004. She also held the position of Program Manager at Symantec from 2009 to 2012. This extensive experience in various roles has equipped her with a comprehensive understanding of software quality assurance and project management.
Education and Certifications
Susan Keller earned her Bachelor of Science in Information Technology from Western Governors University, completing her studies from 2018 to 2021. She holds certifications in Microsoft Certified Solutions Expert (MCSE) and Project Management Professional (PMP), which reflect her strong foundation in enterprise management software and project management principles.
Technical Expertise and Strengths
Susan Keller possesses expertise in various technical areas, including Salesforce.com testing, JD Edwards, Java testing, SQL, and DB2. Her Strengthsfinder 2.0 profile highlights her strengths in Empathy, Developer, Harmony, Input, and Restorative, which contribute to her effectiveness in team-oriented environments and her ability to foster collaboration.