Simon Eggleton
About Simon Eggleton
Simon Eggleton is an IT Service Desk Manager with extensive experience in service improvement across various sectors, including education and publishing. He has held positions at notable institutions such as the University of Oxford and currently works at Exscientia since 2022.
Current Role at Exscientia
Simon Eggleton has been serving as the IT Service Desk Manager at Exscientia since 2022. In this role, he is responsible for overseeing IT service desk operations, ensuring efficient support for users, and enhancing the overall customer service experience. His position involves managing a team and implementing strategies to improve service delivery within the organization.
Previous Experience in IT Management
Prior to his current role, Simon worked at Saïd Business School, University of Oxford, from 2019 to 2022 as the IT Service Desk and Continual Service Improvement Manager. His responsibilities included managing IT service desk functions and leading initiatives to enhance service quality. He also held the position of IT Continual Service Improvement Manager at the same institution from 2016 to 2019.
Background in IT Support
Simon Eggleton has a diverse background in IT support, having worked at various organizations. He was an IT Service Desk Team Leader at Oxford University Press from 2013 to 2016 and served as a Support Engineer at IS Oxford Ltd. for seven months in 2013. His earlier experience includes working as an IT Support Analyst at OHIS from 2008 to 2011.
Education and Qualifications
Simon studied at the University of Plymouth, where he achieved a degree in Computing from 2006 to 2008. His educational background provides him with a solid foundation in IT principles and practices, which he has applied throughout his career in various roles.
Expertise in IT Service Management
Simon possesses expertise in ITIL, which focuses on aligning IT services with business needs. He demonstrates proficiency in managing IT service desks and improving customer service experiences. His skills include using essential IT tools such as Microsoft Office and Active Directory, which support his effectiveness in IT service management.