Genevieve Kelly
About Genevieve Kelly
Genevieve Kelly is a Customer Success Manager at Extole with extensive experience in customer success management and a background in anthropology and geography.
Current Role at Extole
Genevieve Kelly is currently employed at Extole as a Customer Success Manager. In her role, she is responsible for managing customer relationships, ensuring the successful adoption of Extole's solutions, and driving customer satisfaction. She utilizes her extensive experience in customer success management to navigate the challenges and opportunities in this role.
Professional Experience in Customer Success
Genevieve Kelly has a wealth of experience in the field of customer success management. She has held multiple roles across different companies since 2014, including ClearCare, LaunchDarkly, and Home Instead Senior Care. Her responsibilities have included managing customer interactions, overseeing the implementation of software solutions, and driving customer satisfaction. Her career spans various industries and regions, including San Francisco Bay Area and Oakland, California.
Past Roles in Implementation Consulting
Genevieve has held significant positions in implementation consulting. Notably, from 2016 to 2017, she served as a Senior Implementation Consultant at ClearCare. She was responsible for overseeing the implementation of software solutions for clients, ensuring that the software met their needs and was integrated seamlessly into their operations. Previously, she worked as an Implementation Consultant for Home Instead Senior Care from 2020 to 2021, managing similar responsibilities.
Educational Background in Anthropology and Geography
Genevieve studied at Wellesley College from 2008 to 2012, where she earned a BA in Anthropology. In 2011, she also studied Film and Geography at Queen Mary University of London. Her background in anthropology and geography is complemented by fieldwork and research internships in paleoanthropology at the University of Murcia in Spain and the Georgian National Museum. These experiences have contributed to her analytical skills and global perspective.
Business Development and Early Career Roles
In addition to her customer success and implementation roles, Genevieve has experience in business development. In 2013, she worked at Identified as a Business Development Executive, focusing on agency relations and business development strategies. Early in her career, she also held various internships, including positions at Curious.com, Plantronics, and Wellesley College. These roles provided her with a broad range of skills and experiences, from HR to print sales and fundraising.