Hanna Bohan
About Hanna Bohan
Hanna Bohan is the VP of Customer Success at Extole in San Francisco, California, with extensive experience in customer success and qualitative research.
Current Role at Extole
Hanna Bohan currently holds the position of Vice President of Customer Success at Extole in San Francisco, California, United States. In this role, she oversees the strategic direction and operational management of the customer success team, ensuring that customer satisfaction and retention goals are met. Her leadership contributes to the growth and success of Extole’s customer base.
Career at Extole
Hanna Bohan has a notable career trajectory at Extole. She began as a Senior Customer Success Manager in 2018, transitioning to Director of Customer Success in 2020. After three years of exemplifying outstanding performance and management skills, she was promoted to Vice President of Customer Success in 2023. Throughout her time at Extole, she has demonstrated a consistent track record of enhancing customer experiences and driving business objectives.
Experience in Customer Success
Hanna Bohan has extensive experience in the customer success domain, particularly in the San Francisco Bay Area. Prior to her roles at Extole, she served as a Manager of Enterprise Customer Success at ClearCare, where she managed customer relationships and ensured the successful adoption of ClearCare solutions. Her career in customer success started even earlier, with roles including Implementation Manager at ClearCare, where she facilitated the onboarding and integration of new clients.
Background in Qualitative Research
Hanna Bohan has a robust background in qualitative research, having worked as a Qualitative Research Assistant and Project Manager at Fleischman Field Research from 2011 to 2014. In these roles, she managed and executed research projects that provided deep insights into customer behavior and preferences. This experience has been fundamental in shaping her analytical skills and understanding of customer dynamics.
Educational Background
Hanna Bohan graduated from Northeastern University with a Bachelor of Arts in International Relations and Affairs. This academic background provided her with a global perspective and a solid foundation in understanding complex international contexts. Her education has supported her career in customer success and research, enabling her to approach challenges with a well-rounded and informed viewpoint.