Anna Priscilla Melo
About Anna Priscilla Melo
Anna Priscilla Melo is a Customer Success Manager II with extensive experience in customer success operations within the technology sector, particularly in SaaS and cloud security. She holds a Bachelor of Business Administration from Universidade Estadual do Ceará and a Master's degree in Elementary Education from Texas State University, and is fluent in English, Portuguese, and Spanish.
Work at ExtraHop
Anna Priscilla Melo currently holds the position of Customer Success Manager II at ExtraHop, having joined the company in 2024. Prior to this role, she served as Customer Success Manager I from 2023 to 2024 and as Customer Success Specialist from 2022 to 2023. Her tenure at ExtraHop has involved managing customer success operations, focusing on enhancing customer satisfaction and engagement within the technology sector.
Education and Expertise
Anna completed her Bachelor of Business Administration (B.B.A.) at Universidade Estadual do Ceará from 1998 to 2003. She furthered her education by obtaining a Master's degree in Elementary Education and Teaching from Texas State University between 2009 and 2012. Her expertise lies in managing customer success operations, particularly in SaaS and cloud security environments, and she has a strong background in lead generation and market research.
Background in Customer Success
Anna has extensive experience in customer success roles across various organizations. Before joining ExtraHop, she worked at TD SYNNEX as a Cyber Security Vendor Solutions Representative from 2019 to 2022. She also held a position at Apple as a Channel Operations Support Administrator from 2012 to 2019. Her roles have equipped her with skills in cross-functional collaboration and customer relationship management.
Multilingual Capabilities
Anna is fluent in English, Portuguese, and Spanish, which enhances her ability to support a diverse customer base. Her multilingual skills are particularly valuable in the technology sector, where effective communication with customers from different backgrounds is essential for successful customer engagement and satisfaction.
Technical Proficiency
Anna utilizes advanced CRM systems and tools, including Salesforce, to optimize customer relationship management. Her proficiency in these tools allows her to drive customer satisfaction and effectively manage customer success operations. This technical expertise supports her efforts in integrating customer feedback into product development and service improvements.