Ben B.
About Ben B.
Ben B. is a Technical Account Manager II at ExtraHop, with a diverse background in technical roles across various companies. He has experience in systems administration, customer success management, and technical services, having worked in the technology sector for over a decade.
Current Role at ExtraHop
Ben B. currently holds the position of Technical Account Manager II at ExtraHop. He has been in this role since 2022, contributing to the company's customer success initiatives. His responsibilities likely include managing client relationships, ensuring customer satisfaction, and providing technical support to enhance the user experience with ExtraHop's products.
Previous Experience at ExtraHop
Before his current role, Ben B. worked at ExtraHop as a Senior Customer Success Manager from 2021 to 2022. In this position, he focused on helping customers maximize their use of ExtraHop's technology. His experience in customer success has provided him with insights into client needs and product optimization.
Professional Background in IT
Ben B. has a diverse background in IT and technical services. He worked at SCW IT Services as a Systems Engineer II and Technical Services Manager from 2016 to 2017. Additionally, he served as a Senior Systems Administrator at Virtual IT from 2015 to 2016 and held various systems administrator roles at Litehouse Inc. and other companies. This extensive experience has equipped him with a strong foundation in systems administration and technical support.
Educational Background
Ben B. studied at Eastern Washington University, where he focused on Geology and achieved a degree in Environmental Sciences from 2007 to 2009. He furthered his education at the University of Idaho, earning a Bachelor of Science in Environmental Geology in 2010. This educational background provides him with a unique perspective in his technical roles.
Career Progression
Ben B. has demonstrated a steady career progression in the IT field. His early roles included positions such as Service Desk Specialist at Taos and Customer Service Representative at The Mac Store. Over the years, he advanced to more specialized roles, including Director of Technology at Keller Williams Realty Boise and various systems administrator positions, reflecting his growth in technical expertise and leadership.