Chris Doocey
About Chris Doocey
Chris Doocey is a Customer Success Manager at ExtraHop, where he has worked since 2023. He has a background in sales engineering and account management, with previous roles at Sophos, Acal BFi, KEYENCE CORPORATION, and Codethink.
Work at ExtraHop
Chris Doocey has been serving as a Customer Success Manager at ExtraHop since 2023. In this role, he focuses on ensuring that clients maximize their use of the ExtraHop platform. He conducts regular business reviews to align client goals with the capabilities of the platform. Additionally, he performs system health checks to enhance clients' network security operations. His responsibilities include delivering customized demonstrations for enterprise clients in the EMEA region, tailoring the ExtraHop Network Detection and Response (NDR) platform to meet specific business requirements.
Previous Experience at Sophos
Prior to joining ExtraHop, Chris worked at Sophos as a Territory Account Manager from 2021 to 2023. His role was based in Manchester, England, where he managed accounts and contributed to the company's customer engagement strategies. During his tenure, he focused on building relationships with clients and ensuring their satisfaction with Sophos products and services.
Background in Sales Engineering
Chris has extensive experience in sales engineering, having worked at several companies in this capacity. He was a Field Sales Engineer at Acal BFi from 2017 to 2019, and at KEYENCE CORPORATION from 2016 to 2017. Additionally, he served as a Sales Engineer at Codethink from 2019 to 2020. His roles involved technical sales support, product demonstrations, and client engagement, which equipped him with a strong foundation in understanding client needs and delivering tailored solutions.
Education and Expertise
Chris Doocey earned a Bachelor's degree in Information Technology Management from Oxford Brookes University, where he studied from 2011 to 2015. His educational background provides him with a solid understanding of technology and its applications in business, which he applies in his current role at ExtraHop. His expertise in network security and customer success is supported by his practical experience in sales engineering and account management.