Daniel Nicely
About Daniel Nicely
Daniel Nicely is a Support Engineer at ExtraHop, with a diverse background in technical support and network engineering across various companies. He has experience in preparing analysis reports and documenting incident cases, contributing to the Remote Data Analysis team.
Work at ExtraHop
Daniel Nicely has been employed at ExtraHop as a Support Engineer since 2022. In this role, he provides support for ExtraHop appliances, focusing on resolving issues related to data feeds from network infrastructure, virtual switches, and packet forwarders. He documents incident cases, feature requests, and customer questions, contributing to the overall efficiency of the support team.
Previous Experience in Technical Support
Prior to joining ExtraHop, Daniel Nicely worked at Spectrum Enterprise as an Enterprise Tech Support professional for one year in Maitland, Florida. He also held the position of Network Engineer at CommandLink for nine months in Apex, North Carolina, and worked as a Network Engineer at ePlus inc. for two years in Cary, North Carolina. His experience in technical support roles has equipped him with valuable skills in troubleshooting and customer service.
Background in Warehouse and Food Service
Before his career in technical support, Daniel Nicely worked in various roles that provided him with a diverse background. He was a Warehouse Worker at Publix Super Markets from 2013 to 2017 in the Orlando, Florida area. Additionally, he served as a Shift Lead at Five Guys Enterprises from 2009 to 2013 in Fort Myers, Florida. These positions helped him develop strong organizational and leadership skills.
Education and Expertise
Daniel Nicely studied at Valencia College, where he focused on Computer Programming and Analysis from 2015 to 2017. He achieved a degree in Computer Programming/Programmer, General, which laid the foundation for his technical career. His educational background supports his expertise in network engineering and technical support.
Contributions to Remote Data Analysis
In addition to his role at ExtraHop, Daniel Nicely contributes to the Remote Data Analysis team by preparing analysis reports. This involvement highlights his analytical skills and ability to work with data, further enhancing his contributions to the technical field.