Edis Mekić
About Edis Mekić
Edis Mekić is a Manager of Customer Success at ExtraHop, with a background in Cyber Security and extensive experience in customer success roles at various companies, including Rackspace and Alert Logic. He holds a Master's degree in International Relations and a Bachelor's degree in Criminal Justice from St. Mary's University.
Current Role at ExtraHop
Edis Mekić serves as the Manager of Customer Success at ExtraHop, a position he has held since 2022. In this role, he focuses on fostering collaborative environments that address project challenges through innovative solutions. His responsibilities include engaging with subject matter experts to enhance customer satisfaction and drive success within the organization.
Previous Experience at Rackspace
Prior to his current role, Mekić held several positions at Rackspace, including Senior Service Delivery Manager, Enterprise Account Manager, Advisory Customer Success Manager, and Senior Strategic Account Manager. His tenure at Rackspace spanned from 2012 to 2021, during which he developed a strong understanding of customer needs and established effective communication with both technical and business partners.
Experience at Alert Logic
Mekić worked as the Manager of Customer Success at Alert Logic from 2021 to 2022. In this role, he continued to build on his expertise in customer success management, focusing on the Cyber Security sector. His ability to assess team needs and establish rapport with stakeholders contributed to his effectiveness in this position.
Educational Background
Edis Mekić earned a Master of Arts in International Relations from St. Mary's University, where he studied from 2006 to 2008. He also holds a Bachelor of Arts in Criminal Justice, which he completed from 2002 to 2006 at the same institution. His educational background provides a foundation for his strategic approach to customer success and stakeholder engagement.
Skills and Expertise
Mekić demonstrates expertise in coordinating with technical and business partners to develop comprehensive solutions. He values productive collaboration and emphasizes professional development within the Cyber Security field. His tactical approach to problem-solving, combined with emotional intelligence, allows him to effectively navigate complex project dynamics and build relationships with executive leaders.