Edward Skowronski
About Edward Skowronski
Edward Skowronski serves as the Chief Customer Officer at ExtraHop, bringing extensive experience in customer operations and global business services. He has held various leadership roles across multiple companies, specializing in technology rationalization, process optimization, and organizational transformation.
Current Role at ExtraHop
Edward Skowronski serves as the Chief Customer Officer at ExtraHop, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and driving customer success initiatives. His leadership is instrumental in aligning customer operations with the company's strategic goals.
Previous Experience at ExtraHop
Before his current role, Edward worked at ExtraHop as the Senior Vice President of Customer Operations for four months in 2023. His responsibilities included overseeing customer engagement strategies and ensuring operational efficiency within the customer service framework.
Professional Background
Edward Skowronski has an extensive professional background, having held various leadership positions across multiple organizations. He worked at Rackspace Technology as Vice President of Solution Services and Solutions Engineering from 2019 to 2021. His tenure at Johnson & Johnson as Vice President of Global Services Strategy & Operations lasted from 2016 to 2018. Additionally, he held roles at EMC, CSC, and Electronic Data Systems, contributing to his diverse experience in technology and business services.
Education and Expertise
Edward studied at the University of Southern California, where he earned a Bachelor of Science in Business Administration and Management in 1987. His expertise includes technology rationalization, robotics, data analytics, and process optimization. He is recognized for his ability to lead organizational transformations and enhance operational models.
Achievements in Leadership
Throughout his career, Edward has demonstrated a proven track record in planning, designing, and optimizing organizations. He has successfully delivered technology transformations that align with C-Suite expectations, focusing on value creation and measurable productivity. His leadership in global business services has been pivotal in driving operational success.