Francois Hervy
About Francois Hervy
Francois Hervy is a Customer Success Specialist EMEA at ExtraHop, where he focuses on onboarding new customers and enhancing customer satisfaction. He has a diverse background in business development and sales, having worked at companies like Digital Shadows and Cloudflare.
Work at ExtraHop
Francois Hervy serves as a Customer Success Specialist EMEA at ExtraHop, a position he has held since 2022. In this role, he plays a key part in onboarding new customers and preventing churn. He also advocates for customers and manages support tickets to ensure customer satisfaction. Previously, he worked as a Senior Sales Development Representative for France and Southern Europe at ExtraHop for six months in 2022. His contributions to the Reveal(x) platform enhance visibility across hybrid networks and significantly reduce threat detection time.
Previous Experience in Business Development
Francois has extensive experience in business development, having worked as a Business Development Representative at Digital Shadows from 2019 to 2022. He also held a similar position at Cloudflare, Inc. for two months in 2019. His role at Digital Shadows involved developing client relationships and driving sales initiatives. Additionally, he worked as a Client Liaison Consultant at Expedite Business Development Consulting Limited for five months in 2018 to 2019.
Sales Experience at Arena International Events Group
Francois worked at Arena International Events Group as a Sales Executive and later as a Sub Manager Sales Executive from 2017 to 2018. His responsibilities included managing sales processes and contributing to the growth of the organization. His experience in this role helped him develop skills in sales strategy and customer engagement.
Education and Training
Francois studied at MEDDIC Academy, where he focused on Selling Skills and Sales Operations. He achieved the MEDDIC Standard in 2020 and completed the Introduction to MEDDIC course, both lasting 11 months. He also attended Lycée Estienne d'Orves, earning a Baccalaureat in Literature, and studied Hotel/Motel Administration at Lycée Hôtelier Nice, where he received a Mention Complémentaire Réceptionniste.
Role in Customer Success
In his current role at ExtraHop, Francois contributes to the effectiveness of the company's solutions by supporting the consolidation of tools and accelerating workflows for NOC/SOC teams. He helps organizations align their Security, Cloud, and IT Operations teams, moving beyond traditional frameworks. His focus on customer advocacy and satisfaction is central to his responsibilities.