Hock Soon Ng
About Hock Soon Ng
Hock Soon Ng is an Enterprise Escalation Engineer II at ExtraHop, where he has worked since 2021, and has over 20 years of experience in technical support and engineering roles. He holds a Master of Engineering in Electrical, Electronics and Communications Engineering from Nanyang Technological University and is recognized for his strong customer interaction and teamwork skills.
Work at ExtraHop
Hock Soon Ng has been employed at ExtraHop since 2020, initially serving as a Senior Support Engineer. In 2021, he transitioned to the role of Enterprise Escalation Engineer II. His responsibilities include providing Tier III Technical Support, focusing on complex issue analysis and resolution. He collaborates with Engineering teams to ensure timely solutions to technical problems. His work emphasizes customer interaction and teamwork, contributing to the overall efficiency of the support operations.
Education and Expertise
Hock Soon Ng earned a Master of Engineering (M.Eng) in Electrical, Electronics and Communications Engineering from Nanyang Technological University, completing his studies from 1998 to 2000. His educational background supports his expertise in Application Performance Management (APM) and Network Performance Management (NPM), which are critical in his current role at ExtraHop.
Background
Before joining ExtraHop, Hock Soon Ng held various positions in the technology sector. He worked at OPNET Technologies, Inc. as Manager of Post Sales Engineering for the APAC Region from 2008 to 2012. He then spent six years at Riverbed Technology, where he served as Staff Engineer from 2014 to 2020 and as Team Lead for RPM Support APAC from 2013 to 2014. His extensive experience in technical support and engineering roles has shaped his professional capabilities.
Achievements
Hock Soon Ng is recognized for his excellent customer interaction and teamwork skills. He demonstrates a proactive 'CAN do' spirit in his professional endeavors, which enhances his effectiveness in resolving technical issues. His ability to provide in-depth reviews and analyses of complex problems contributes to the success of the support teams he collaborates with.